Managing voice - EMC, Integrated Research joint IP telephony solution aids remote call quality

By Robin Gareiss, Network World

The past few years have seen a number of organizations who have been negatively affected due to the lack of adequate IP telephony management tools or services in place.

Nemertes has documented that per-person operational costs drop significantly when companies deploy IP telephony management tools from vendors that specialize in them: Those using no tools spend $1,262 per person per year, vs. $113 when they use IP telephony specialty tools.

Why is the news about EMC entering IP telephony so important? Because by combining EMC’s Smarts tool with Prognosis - and providing links between the information - IT managers can more quickly evaluate IP telephony performance, find weak points, and isolate/resolve problems. The new products will manage Avaya and Cisco gear, and as Integrated Research adds additional IP telephony vendors, they’ll be supported, as well.

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