PROGNOSIS management chosen by SISTEMA 4B, leading international banking service provider

PROGNOSIS has been chosen by SISTEMA 4B, a leading payment and banking
technology service provider, to deliver performance monitoring and systems management
solutions to ensure world-class customer service delivery across their HP NonStop, UNIX
and Windows platforms.

SISTEMA 4B provides state-of-the-art services to its member banks and financial institutions 24x7, 365 days of the year. The company operates over 12,000 ATMs under the Telebanco brand, 280,000 POS devices under the Telepago brand plus authorization services and links to international payment organisations.

Javier de la Torre, head of the IT Services Division at SISTEMA 4B, explains: "the decision to use PROGNOSIS was quite simple. It is the only solution that provides a single point of management for NonStop, UNIX and Windows platforms. PROGNOSIS offers depth and breadth of diagnostics for all our systems and applications. PROGNOSIS also offers infinite possibilities to configure, customise and use as well as being easy to deploy to a high number of servers."

Due to the mission-critical nature of SISTEMA 4B’s business, the ability to offer a consolidated, real-time view of applications and business data across all platforms was vital. PROGNOSIS was able to meet all SISTEMA 4B’s complex requirements.

PROGNOSIS provides secure and flexible, centralized cross-platform monitoring of all SISTEMA 4B systems. Operations and network administrators are now able to view historical performance data, service level reporting and performance statistics across all platforms. PROGNOSIS also alerts SISTEMA 4B in real-time of any issue that may affect the performance and availability of the systems and its applications from a single central console.

Mr de la Torre adds: "The implementation of PROGNOSIS delivered key resourcing benefits to SISTEMA 4B. Our Operations team’s quality of work has improved because they now have precise and real time information about our business infrastructure to make the correct decisions. Other employees can now focus on providing customer service, since they are sure to be supported by a product that offers operational guarantees. PROGNOSIS is an excellent tool for the Support teams and allows them react immediately to any unexpected issue."

PROGNOSIS is produced by Integrated Research and distributed in Spain by Aurigae S.A.