Company profile

intro image Integrated Research (ASX:IRI) is a publicly-listed Australian technology company, focused on the development, sales and marketing of its PROGNOSIS performance montoring software to organizations around the globe.

Company vision
Our vision is to develop and supply specialized, “best-in-class” performance monitoring and diagnostics software for global, high-growth niche markets, where our customer’s viability is dependent on the reliability and performance of their computer systems.

We aim to substantially grow the company for the benefit of customers, shareholders and employees. To achieve this we will:

Partner with customers worldwide to ensure our products add value by enabling them to solve complex IT problems and minimize risk;
Ensure all relationships with customers, employees and other stakeholders are valued and managed with integrity, and
Build a corporate culture that nurtures innovation, rewards performance, and attracts and retains the industry’s best talent.

Products
Integrated Research's PROGNOSIS product range is a broad suite of monitoring and management software, designed to give an organization’s technical personnel insight into the health and performance of their key computer systems, and the business applications that run on these computers.

Typical business environments where PROGNOSIS is used include:

By using PROGNOSIS, IT support staff are able to quickly identify and resolve problems with their computer or IP telephony systems. This enables companies to improve customer service and to avoid the cost and risk associated with computer outages.

Customers
Since Integrated Research was founded in 1988, PROGNOSIS has been sold internationally. Today, we have customers in more than 50 countries, including many of the world’s largest organizations such as stock exchanges, banks, credit card companies, airlines and universities. For more information on our customer base, view clients and testimonials.

PROGNOSIS is sold and supported through Integrated Research offices, resellers, and managed service providers. Our corporate headquarters are located in Sydney, Australia. All marketing, training, and research and development (R&D) is conducted from this office. We also have company-owned offices in the United Kingdom, Germany and the United States.

Revenue and core strategy
Integrated Research earns its revenue through the sale of upfront license fees for the use of PROGNOSIS software, as well as recurring revenue for software maintenance fees and annual license fees. We have a demonstrated history of high customer retention levels, exceeding 92 per cent in recent years.

The company’s core strategy is to maximize revenue sourced from licensing PROGNOSIS software and software maintenance fees to enable the scalability of the business.

Investment in research and development to enhance our existing intellectual property, and develop new intellectual property, is also central to our business. We invest a considerable amount in R&D each year and have a disciplined approach aimed at maximizing return from this investment.

Company highlights: