Payments monitoring resources

Real-time transaction fault alerting
Author: ATM Marketplace
Read how ATM outages cost an estimated $14,500 per hour and how the cost to your reputation can be even greater. Then discover why real-time transaction fault alerting is crucial to your success and how it can save you more than just money.

Prognosis helps Fifth Third Processing Solutions unlock the value of its information
Author: Integrated Research
Fifth Third Processing Solutions was interested in gaining deeper insight to the performance and transactions flowing through its distributed point-of-sale applications. While the premier payments’ provider already had insight to its applications, it wanted to delve still deeper and enable the business to make decisions in real time based on system activity.

Strategic Payment Services: A case study for Postilion transaction management with Prognosis
Author: Integrated Reseaach
Financial institutions looking to differentiate themselves in the market are all too aware of the need to increase their service offering without compromising the customer experience. However, as Strategic Payment Services (SPS) discovered, a lack of detailed, application-level visibility into transactions can seriously impede the ability to provide optimal customer service and may even sabotage business objectives.

Prognosis helps EVERTEC empower business innovation
Author: Integrated Research
Find out how Puerto Rico based EVERTEC is using Prognosis software to proactively monitor transactions and the performance of their ATM/POS environment, to improve reliability, and to facilitate innovative new products and services for their customers.

Deliver high customer satisfaction with managed transaction processing
Author: Andrew Moran – Integrated Research
It’s a fact that customer satisfaction builds loyalty. The quality of your customers’ experience will determine your ability to retain them and grow revenue through new services. This article, published in Banking Automation Bulletin, discusses how monitoring all transactions and measuring the quality of the customer experience is a fundamental part of building customer loyalty.