VMware Support Statement

Integrated Research confirms that we will support customers running PROGNOSIS for IT Infrastructure on supported Operating Systems in a VMware virtual machine environment.

Integrated Research will provide unqualified support for PROGNOSIS for IT Infrastructure running in a VMware virtual environment in an identical manner as with PROGNOSIS for IT Infrastructure running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should Integrated Research suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue.

While Integrated Research PROGNOSIS for IT Infrastructure products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate Integrated Research PROGNOSIS for IT Infrastructure typical sizing and recommendations.