VoIP and IP telephony resources

The Definitive Guide to Successful Deployment of VoIP and IP Telephony
Author: Jim Cavanagh - Realtimepublishers
This 8-chapter eBook provides practical insight into the steps you need to take for successful implementation of IP telephony. Each chapter includes checklists and electronic “Report Cards” to help implementers select and deploy the right telephony solutions.

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Troubleshooting the top call quality issues in IP telephony
Author: Integrated Research
The top issues affecting IP telephony are poor voice quality, dial tone failure and call setup problems. These issues are often not caused by the VoIP application itself, but from problems that originate in other domains. This technical white paper explains how a specialized IP telephony management tool can help you identify and solve call quality issues before they impact upon your organization or your customers.

Benchmarking VoIP performance management
Author: Aberdeen Group
This report identifies the best practices for managing IP telephony performance. It looks not only at the strategies and capabilities of Best-in-Class organizations, but quantifies the impact they have on the performance of IP telephony quality and availability.

The ROI of IP telephony management
Author: Robin Gareiss - Nemertes Research
In reviewing the overall costs of IP telephony, Nemertes Research has found that the financial figures behind using IP telephony management and monitoring tools are compelling. This paper explores trends in IP Telephony costs in 2007 and the financial impact of various management and monitoring approaches.

Voice Over IP: trends and direction
Author: Katherine Trost - Nemertes Research
A successful VoIP deployment requires a clear understanding of current trends, architectures, VoIP triggers and business drivers. Organizations can benefit greatly from developing a VoIP project team to design, implement and manage the rollout. IT departments, already spread thin, must consider the option of managed service providers and VoIP management tools. This paper demonstrates how such preparation is vital and explains why taking the time to properly evaluate all options is essential.

Third-party VoIP management on the rise
Author: Nemertes Research Inc.
A growing number of IT decision-makers are considering third parties to take over the monitoring and management of all or a portion of their converged networks. This issue paper explores the overall VoIP market and the latest trends and best practices for managed service providers and their customers.

Multi-vendor IP telephony management: challenges and solutions
Author: Integrated Research
An increasing number of enterprises are faced with the challenge of supporting and maintaining IP telephony systems from multiple IP-PBX vendors. This paper examines the increasing occurrence of these environments and the present day challenges of using multiple tools to manage them.

Convergence and Next-Generation WANs Vol. 7: Managing and Securing Converged Networks
Author: Nemertes Research Inc.
This comprehensive study into the thoughts and experiences of 100 senior executives reveals the trends and best practices for monitoring, managing, and securing converged networks.

Your call experience is more than just voice quality
Author: Gary Audin - Delphi, Inc.
This white paper explains the difference between voice quality and call quality; why they need to be monitored, measured, and managed, and how to achieve the standards of quality callers have come to expect.

The Yankee Group: VoIP management solutions guide
Author: George Hamilton - The Yankee Group
Ideal for anyone who has deployed, or is seriously considering Cisco IP Communications for their enterprise, this invaluable report provides an analyst’s comparison of the strengths and weaknesses of various VoIP and IP telephony performance management vendors.

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Tales from the trenches: IP telephony deployment case studies
Author: Integrated Research
Poor call quality, low call completion rates and dissatisfied customers are just some of the consequences of a network that has not been optimized for IP telephony. These case studies provide real-world examples of costly mistakes during enterprise IP telephony deployment. Find out how to avoid these pitfalls and optimize your investment.

CarrAmerica - foresight vs. hindsight
Author: Integrated Research
Although reliable voice and call quality may be readily achievable with today's VoIP networks, many organizations deploying VoIP and IP telephony are neglecting to consider the fundamentals. This case study about CarrAmerica Realty Corporation shows the real-life impact of not deploying network assessment and ongoing management tools.

BYU: monitoring the converged network installation
Author: Gary Audin - Realtime Publishers
Many campuses are currently considering, planning, or experimenting with VoIP. Forward-looking universities, such as Brigham Young University (BYU), already have significant deployments of VoIP on a converged network. Read their story.

What lies beneath; a case study for VoIP pre-deployment network assessment
Author: David Wall - David Wall Enterprises
This real-life case study explains how a potential horror-story was averted by effective assessment. This study shows that no matter how calm things may appear on the surface; your concern should be with what lies beneath!

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ITO America: The ROI of IP telephony management
Author: Robin Gareiss – Nemertes Research
In reviewing the overall costs of IP telephony, Nemertes Research has found that the financial figures behind using IP telephony management and monitoring tools are compelling. This article, summarized from the original white paper and reprinted by ITO America, explores trends in IP telephony costs in 2007 and the financial impact of various management and monitoring approaches.

Managing IP telephony in financial services organizations
Author: FST Magazine - Financial Services Technology
Drawing on the latest analyst research, this article exposes the primary drivers for IP telephony adoption in the financial services industry, and uncovers the trends, challenges and industry best practices that are emerging in this sector.

Managing your VoIP network
Author: FST Magazine - Financial Services Technology
Financial Services Technology Magazine interviews Integrated Research CEO Keith Andrews about the role specialized management tools play in providing a cost-effective solution for IP telephony success.

FCAPS: A model for VoIP/IP telephony management
Author: Gary Audin and Fiona Lodge
Gary Audin and Dr. Fiona Lodge discuss the FCAPS Model for managing VoIP and IP Telephony in the December 2006 edition of Business Communications Review.

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eBook podcast series
The Definitive Guide to Successful Deployment of VoIP and IP Telephony
Presenter: Jim Cavanagh – Realtimepublishers
This 6-part podcast series is designed to accompany the 8-chapter eBook by industry expert Jim Cavanagh. This series provides the checklists and electronic 'Report Cards' you need to deploy and manage the right IP telephony system for your organization. In these podcasts, Cavanagh expands on several of the topics from the eBook offering examples and real world case studies giving you the tools you need to make informed decisions about your IP telephony deployment.

PROGNOSIS support for Nortel at VoiceCon 2008
Presenter: Eric Krapf and John Dunne
Product Manager for PROGNOSIS John Dunne and Eric Krapf discuss the extension of the PROGNOSIS product line to incorporate support for Nortel, giving PROGNOSIS the only complete management solution for the top 3 IP telephony vendors. He speaks about the impact this has for enterprises and service providers supporting multi-vendor deployments as well as the operational and business level benefits that PROGNOSIS provides.

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The financial realities of delivering high quality IP telephony
Presenter: Robin Gareiss – Nemertes Research
This 60-minute webinar provides you with the know-how to deliver a top-notch IP telephony service to your organization on a shoestring. Industry analyst Robin Gareiss presents details on how to support VoIP efficiently when budgets are flat but communications demands are growing.

Best practices for managing IP telephony as a service
Presenter: John Dunne and Larry Burton
This 60-minute webinar held in conjunction with EMA takes a look at the unique service level management challenges posed by the deployment of IP telephony, as well as the convergence of telephony, video and data onto a single, unified communications backbone.

Controlling OPEX in enterprise communications
Presenter: Robin Gareiss – Nemertes Research
This 60-minute webinar describes the structure of operational costs in hybrid and all-IP deployments, and outlines strategies to actually realize the potential cost savings of VoIP through careful planning and ongoing monitoring, management and troubleshooting of IP telephony systems.

Mapping management systems to IP telephony
Presenter: Fiona Lodge and Gary Audin
This 60-minute webinar, held in conjunction with VoiceCon 2008, provides a high-level view of the management systems needed in an enterprise IP telephony environment, including where these tools fit within an existing IT organizational structure. Hear what industry experts have to say about current market trends and the future of IP telephony management systems and Unified Communications.

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