VoIP and IP telephony management reporting
Whether you’re a large enterprise, a service provider or a busy call center, you’ll need a management reporting solution to understand how your IP telephony system is being used and the service levels it delivers.
Understanding service level achievement and capacity requirements has always been a fundamental and challenging necessity for network, telecom, operations managers and capacity planners. These stakeholders all require visibility into utilization and performance trends to identify inefficient use of existing infrastructure as well as plan effectively for the future.
A view into the history and occurrence of service level breaches is also vital to understand the impact on the business and address issues accordingly. What’s needed to fulfill these requirements is a specialized, telephony-centric management reporting solution.
This solution will help you to:
- Understand and monitor capacity requirements in your VoIP deployment today and plan for tomorrow
- Demonstrate how your IP telephony service is performing against KPIs or SLAs
- Identify, anticipate and troubleshoot problem trends in your IP telephony environment
Beyond these service-centric reporting requirements, there’s also an opportunity to measure and report on IP telephony utilization from a business application perspective. With IP-enabled contact centers for example, a management reporting solution can help you understand how to best allocate customer service agents and automated Interactive Voice Response (IVR) applications, in order to achieve service levels that satisfy customers while keeping costs under control.
When it comes to IP telephony management reporting, PROGNOSIS has the solutions you need, proven in the largest deployments for more than 8 years. PROGNOSIS IP Telephony Management Reporter provides large enterprises and managed service providers with insight into IP telephony service levels and utilization trends. PROGNOSIS IPCC Management Reporting is a customized solution for Cisco IPCC and Cisco IPCC Express contact centers.
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Four of the world's largest managed service providers use PROGNOSIS to manage their IP telephony deployments.
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Find out how PROGNOSIS can maximize your investment in IP telephony before, during and after deployment, contact us today.