Prognosis POS Transaction Manager

Supporting ACI BASE24 and EFD Connex

Prognosis POS Transaction Manager is one of a group of Prognosis products used to proactively monitor the performance and throughput of financial transactions in ACI BASE24, EFD Connex and other switch environments.

Through detailed transaction analysis and intuitive dashboard displays, Prognosis POS Transaction Manager significantly enhances your ability to identify and address POS transaction problems – and ultimately improve customer service.

Prognosis lets you understand what’s going on in your POS environment, providing business intelligence and transaction statistics, such as customer card usage and trends in merchant behavior.

Improving customer service

Top-level dashboard displays identify and alert you to transaction problems as they happen. You can then drill down to understand exactly which transactions are affected, and how are they affected. This allows you to uncover the root cause of problems, such as excessive denials, transaction failures, stand-ins or slow response times.

Prognosis dashboards provide analysis of transaction results by issuer, acquirer, retailer, transaction type, card base (BIN) and user-defined transaction sets. Prognosis also captures POS transaction results over time, so you can replay historical information for effective, after the fact analysis.

Understanding POS usage trends

Insightful transaction reports contain vital information that complements the real-time dashboards. These reports contain critical information such as transactions per second, denial rates and response times, stand-in transactions by interchange partner, reasons for reversals, and response code analysis.

Prognosis historical reports give you insight into POS usage trends, providing intelligence about transaction rates, card usage, and badly performing card bases.

Prognosis provides many flexible ways of summarizing collected data, enabling you to create and monitor custom groups of metrics on the fly. This method of collecting transaction data is highly efficient, with customers quoting less than one percent CPU usage and negligible disk I/O.


		Detect and address transaction problems to improve customer service: Prognosis lets you view transaction results grouped by any combination of factors to detect and see any type of transaction problem - even if it only occurs in low volumes.
		Identify the cause to eliminate finger pointing: Eradicate arguments between technical groups and financial institutions by uncovering the true cause of problems and which cards or transactions are affected.
		Dynamically modify data collection parameters to meet your specific needs: The flexible Prognosis architecture and user interface allows you to modify data collection on the fly. You can alter collection intervals, collect additional metrics, and change the way the data is displayed to better suit your specific needs.

Minimize customer impact

Today’s POS transaction environments are a complicated mix of multiple cards, acquiring points and interchange partners.

With high throughput and thousands of possible transaction scenarios, proactively addressing small problems that affect individual customers is impossible.

With Prognosis however, the unique approach of breaking down and displaying transaction results means even these small problems, affecting low volumes of transactions, can be instantly seen and addressed. This minimizes the number of customers affected and eliminates the problem where customers are calling to let you know their transaction has failed.

Prognosis turns your desktop into a real-time dashboard that lets you see exactly how your transaction switch is performing, and alerts you the instant something goes wrong. Prognosis then arms you with the information you need to understand the root cause and engage colleagues and interchange partners to rectify the problem.

Providing holistic ATM and POS management

Prognosis ATM Transaction Manager is part of a suite of Prognosis management products used to proactively monitor the performance and throughput of ATM and POS environments.

While all products in the management suite can be purchased separately, their true value is realized when used as a suite and complemented by other Prognosis performance monitoring products. This allows you to correlate underlying system performance with switch throughput, and better understand the capacity of your POS environment.

POS terminal activity notifications

Prognosis POS Transaction Manger provides insight into transaction activity, reporting transaction statistics including terminals with most refunds, gift card transactions or card input methods.

Key information provided

View transaction results by card issuer, acquirer, processor, city, BIN, transaction type and retailer. Using any combination of these and additional metrics from the transaction log file enables you to build custom transaction result sets.

Identify problems by analyzing:

Transaction throughput
Approved/denied rates
Transaction timeouts
Transaction response times
Interchange response times
Switch response times
BINs with excessive denials
Reason for denials (Response codes)
Stand-in transaction monitoring
Transaction volume against response times
Transactions per second (TPS)
Refunds per store/terminal
Gift card transactions

Prognosis provides extremely flexible ways of summarizing collected data, enabling you to create and monitor customized groups of metrics dynamically. This method of collecting transaction data is highly efficient, with customers quoting less than one percent CPU usage and negligible disk I/O.

Prognosis also captures transaction results over time, so you can replay historical information for effective, after-the-fact analysis.