PROGNOSIS IP Telephony Manager

Specialized management tools are an essential requirement for every stage of the IP telephony lifecycle — from design, planning and implementation right through to 24x7 operations.

As organizations migrate to IP telephony they need to manage its prominent profile in the converged network. To do this, companies often rely on their resident PBX administration, network and event management tools.

However, the convergence of IP telephony with other applications creates an environment that these traditional tools were not designed to manage.

While these tools provide configuration, network monitoring and event driven alerts, they do not deliver the deep diagnostics, alerting and extensive reporting of aspects that may impact delivery of IP telephony as a business service.

IP Telephony Manager

As a specialized tool, PROGNOSIS is designed to monitor the performance of IP telephony as a business service, providing the insight needed to identify and resolve issues before they impact the business or its customers.

The role PROGNOSIS plays

PROGNOSIS delivers intelligent alerting, thousands of IP telephony specific metrics, deep diagnostics and reporting to help ensure the highest possible call quality and reliability.

Providing a single, unified view across Cisco, Avaya and Nortel IP telephony environments, PROGNOSIS has been proven to manage hundreds of IP-PBXs and hundreds of thousands of phones.

Its scalability, flexible deployment options and customizable design make it the ideal solution for large enterprises and service providers (SPs).

Integrating into organizations’ management frameworks, business processes, team structures and toolkits, PROGNOSIS is the product of choice for managing the IP telephony business service.

Assists on time, on budget and ‘on specification’ delivery

PROGNOSIS provides a total solution that enables organizations to accurately forecast budget requirements. Monitoring and reporting during each phase of the IP telephony rollout assists with timely project completion, delivering required levels of service and a robust foundation for future communications applications and services within agreed budgetary constraints.

Facilitates high quality service delivery to mitigate business risk

Phone outages or poor call quality can have severe consequences for any business. By optimizing overall quality and service reliability, PROGNOSIS ensures business continuity and helps organizations avoid the risk of financial loss or bad publicity as a result of telephony service degradation or outages.

Frees up resources and budgets that can be redeployed elsewhere

Managing a large, geographically dispersed IP telephony environment is an increasing challenge for many organizations. PROGNOSIS addresses this management challenge, improving the reach and productivity of IT personnel and increasing an organization’s ability to monitor and maintain multiple sites with fewer, less specialized personnel.

Provides protection of technology investment

Organizations often need to manage technology from multiple vendors or even multiple technology versions from a single vendor. By supplying ongoing support for all enterprise IP telephony solutions from Cisco, Avaya and Nortel with a single tool, PROGNOSIS reduces overheads , minimizes training
requirements, and simplifies process design.

PROGNOSIS is an investment that mitigates the cost of internal upheaval brought about by mergers and acquisitions, organizational restructures or through the deployment of new business processes. It eliminates the need to purchase and maintain multiple tools and gives organizations a single reference
point for their IP telephony management.

PROGNOSIS helps businesses:

Simplify IP telephony management with a single tool

PROGNOSIS simplifies the task of managing large IP telephony deployments, providing a single unified view across Cisco, Avaya and Nortel IP telephony platforms.

Ideally suited to large enterprises and managed service providers, PROGNOSIS saves time and money by:

Integrating into existing management toolkits, business processes and team structures
Reducing the time and expense involved in training staff
Enabling delivery, measurement and reporting of service level attainment across multple telephony platforms

Make sense of what’s going on through a ‘telephony-centric’ view

Unlike other management tools that provide networkcentric or event-based information, PROGNOSIS provides an in-depth view into the telephony infrastructure, while making sense of all this information in relation to its end use – telephony.

PROGNOSIS delivers real-time information on phones, call completions, voice quality, gateways to telecommunications providers and overall service availability. These telephonycentric data points help ensure operation of IP telephony as a critical business service.

Maximize reliability to ensure success

Understanding the rate of successful calls as a percentage of attempted calls is a key way to measure the health and performance of an IP telephony deployment.

Failure or degradation of a route pattern (or dial plan) is one of the most critical faults that can impact reliability, as calls with dialed numbers that match problematic route patterns are likely to fail.

PROGNOSIS alerts immediately if a route pattern has degraded or failed, and provides drill-down diagnostics to determine which trunks or gateways have caused the problem–helping dramatically reduce mean time to repair of service-impacting issues.

Resolve voice quality issues and optimize user experience

PROGNOSIS delivers real-time and historical voice quality information. It provides summarization and trending reports across an organization for executives, operations and capacity planners alike.

Uncover patterns of unacceptable voice quality and narrow problems down to particular groups of phones, regions, locations, route patterns and time of day.

For in-depth troubleshooting, PROGNOSIS identifies problems with individual calls as they occur, evaluating MOS in real time over the duration of the call, and alerting if voice quality falls outside acceptable limits.

Make informed decisions and minimize TCO

PROGNOSIS takes the guesswork out of calculating capacity requirements, providing real time and comprehensive reports on incoming and outgoing calls, call loading by route pattern, trunk group and gateway.

Using this knowledge, a major US financial institution was able to decommission a third of its gateway capacity, significantly reducing its telephony costs.

Empower businesses with flexible, tailored service levels

PROGNOSIS can incorporate any of the thousands of metrics collected into the design of comprehensive and flexible service levels for businesses and their customers.

Based on over 8 years of operational experience, PROGNOSIS alerts and reports on deviations in operating conditions across the IP telephony environment that may put service levels at risk.

Support for Cisco, Avaya and Nortel software:
Product				Versions/Models
Avaya Communication Manager				3, 4 and 5 (certified)
Cisco Unified Communications Manager				5 and 6
Cisco Unified CallManager				4
Cisco CallManager				3.3
Cisco Unity				4 and 5
Nortel Communication Server				4.0, 4.5, 5.0