PROGNOSIS IP Telephony Manager

Specialized real-time performance management is an essential requirement of every stage of the IP telephony lifecycle — from design, planning and implementation right through to 24x7 operations.

The role PROGNOSIS plays

Telephony outages or poor call quality can have severe consequences for any business. PROGNOSIS helps ensure business continuity by monitoring, alerting and reporting on voice quality, performance and service reliability. In this way you can avoid the risk of telephony service degradation or outages.

PROGNOSIS monitors IP telephony as a business service, providing the insight you need to identify and resolve issues before they impact your business or customers.

PROGNOSIS can monitor hundreds of IP-PBXs and hundreds of thousands of phones through a single unified view to facilitate delivery of the highest possible call quality and reliability.

IP Telephony Manager

Managing Cisco, Avaya and Nortel IP telephony environments, PROGNOSIS’ customizable design, scalability, small footprint and flexible deployment options make it the ideal management solution for large enterprises and service providers alike.

Integrates with enterprise management tools

As a specialized IP telephony management tool, PROGNOSIS is also designed to assimilate with your operational support processes. It can be integrated with existing management frameworks, business processes, team structures and toolkits.

PROGNOSIS complements network and event management tools with extensive IP telephony specific diagnostics and alerting. This ensures PROGNOSIS will help bring value to your organization and help minimize mean-time-to-repair from day one.

Assists on time, on budget and ‘on specification’ delivery

PROGNOSIS provides monitoring and reporting during each phase of the IP telephony rollout. This assists with timely project completion, delivering required levels of service and a robust foundation for future communications applications and services within agreed budgets.

Enables review and planning

PROGNOSIS reports on voice quality, service level availability, capacity planning and telephony analytics. These reports enable you to review past performance and plan for the future.

Reports are highly customizable and can be generated to a schedule or on-demand. The detail available makes them suitable for executives as well as operational staff. For support staff there is a choice of at-a-glance and in-depth reports including voice quality, network impairment factors, PBX load and gateway performance. Executives can review summaries of registered phones, numbers and types of calls, trunk utilization and throughput.

Provides protection of technology investment

Organizations often need to manage technology from multiple vendors as well as multiple technology versions from a single vendor. By supplying ongoing management for all enterprise IP telephony solutions from Cisco, Avaya and Nortel with a single product, PROGNOSIS reduces overheads, minimizes training requirements, and simplifies process design.

PROGNOSIS is also an investment that mitigates the cost of internal upheaval brought about by mergers and acquisitions, organizational restructures or through deployment of new business processes. It provides a single reference point for IP telephony management by eliminating the need to purchase and maintain multiple management tools.

Frees up resources and budgets for redeployment

Managing a large, multi-vendor and geographically dispersed IP telephony environment is an increasing challenge for many organizations. PROGNOSIS addresses this management challenge by improving the reach and productivity of your support staff. This increases your organization’s ability to monitor and maintain multiple sites with fewer, less specialized personnel.

PROGNOSIS helps you:

Simplify IP telephony management

PROGNOSIS simplifies the task of managing large IP telephony deployments, providing a single unified view across Cisco, Avaya and Nortel IP telephony platforms.

Ideally suited to large enterprises and service providers, PROGNOSIS saves time and money by:

Integrating into existing management toolkits, business processes and team structures
Reducing the time and expense involved in training staff
Enabling delivery, measurement and reporting of service level attainment across multple telephony platforms

Make sense of what’s going on with a ‘telephony-centric’ view

Unlike other management tools that provide network-centric or event-based information, PROGNOSIS provides an in-depth view into the telephony infrastructure, while making sense of all this information in relation to its end use – telephony.

PROGNOSIS delivers real-time information on phones, call completions, voice quality, gateways to telecommunications providers and overall service availability. These telephony-centric data points help ensure delivery of IP telephony as a critical business service.

Maximize reliability to ensure success

Understanding the rate of successful calls as a percentage of attempted calls is a key way to measure the health and performance of your IP telephony service.

Failure or degradation of a route pattern or dial plan is one of the most critical faults that can impact reliability, as calls with dialed numbers that match problematic route patterns are likely to fail.

PROGNOSIS alerts immediately if a route pattern has degraded or failed, and provides drill-down diagnostics to determine which trunks or gateways have caused the problem–helping dramatically reduce mean time to repair of service-impacting issues.

Resolve voice quality issues and optimize user experience

PROGNOSIS delivers real-time and historical voice quality information. It provides summary and trending reports for executives, operations and capacity planners alike.

Uncover patterns of unacceptable voice quality and narrow problems down to particular groups of phones, regions, locations, route patterns or time of day.

Make informed decisions and minimize TCO

PROGNOSIS takes the guesswork out of calculating capacity requirements, providing real time and comprehensive reports on incoming and outgoing calls, call loading by route pattern, trunk group and gateway.

This knowledge is useful in optimizing, decommissioning or upgrading gateway capacity and controlling telephony costs.

Support for Cisco, Avaya and Nortel software:
Product				Versions/Models
Avaya Aura Communication Manager				5.2
Avaya Communication Manager				3, 4 and 5
Cisco Unified Communications Manager				5, 6 and 7
Cisco Unified CallManager				4
Cisco CallManager				3.3
Cisco Unity				4 and 5
Nortel Communications Server				4.0, 4.5, 5.0, 5.5