IPT customer service delivery for the Managed Service Provider
Author: Gary Audin and Integrated Research
As IP telephony has matured and Managed Service Providers manage increasingly large-scale deployments, the concept of voice communications service delivery has also developed. This paper from Delphi Inc's Gary Audin explores voice service delivery and the way Prognosis can deliver visibility to MSPs across the IPT environment.
QoS: Lync's Missing Link - Vital VoIP Knowledge for Managing Microsoft Lync
Author: Sue Bradshaw – Integrated Research and Thomas B. Cross – TECHtionary.com
Seconds matter.. milliseconds matter more. Did you know it takes 5 milliseconds to blink your eyes? Blink them 4 times and a whole sentence can be spoken. Is your network ready for VoIP and video? This white paper will help you translate years of experience managing Microsoft servers and applications to be meaningful in the new real-time world of VoIP, IP telephony and UC.
UC: Mitigating the risk and reaping the rewards
Author: Sue Bradshaw – Integrated Research
Do you know what your UC goals are? And if you do, will your network infrastructure be capable of supporting increasingly converged communications? Once you look at further convergence and the possibility of placing more reliance on your network, you’ll need to address the risks associated with these changes. This white paper identifies some of the risks involved in deploying Unified Communications and makes recommendations to address them.
Managing Multi-Vendor UC and Collaboration in a Virtual World: From the Metal to the Cloud
Author: Sue Bradshaw – Integrated Research
Virtualization has already transformed the way business applications are deployed in data centers but will this model work for Unified Communications? This white paper from Integrated Research discusses managing the needs of virtualized UC ecosystems and explains the benefits of a truly integrated management solution.
Is SIP Trunking on your Horizon?
Author: Sue Bradshaw - Integrated Research
If SIP trunking’s on your horizon, analyzing and understanding your VoIP environment today will help ensure your implementation is successful for the future.
Download this white paper to help you analyze some of the critical considerations for migrating from TDM to SIP trunks.
Troubleshooting your VoIP Ecosystem with Prognosis
Author: Sue Bradshaw - Integrated Research
As VoIP delivery spans multiple operational domains, the top issues affecting call quality are often not caused by the application itself, but are related to its configuration, conflict with other applications for network resources and misalignment between VoIP and network design. As a VoIP stakeholder this white paper is designed to help you troubleshoot issues from a telephony perspective within the overall data network.
Managing Multi-Vendor IP Telephony Environments with Prognosis
Author: Sue Bradshaw - Integrated Research
Are you facing the challenge of managing large, multi-vendor and geographically dispersed IP telephony environments? If you are, the good news is you’re in excellent company! There are many enterprises and service providers who need to manage hybrid environments, and despite the inherent complexities, there are many ways the management mix can work for you, not against you.
IP telephony service delivery: visibility, reporting and user satisfaction
Author: Gary Audin and Integrated Research
With organizations seeking to improve and validate the success of their IP telephony deployment, there is a growing requirement for management level reporting on IP telephony environments. This paper from Delphi Inc's Gary Audin explores the elements of voice service delivery and the ways in which Prognosis meets these requirements.
Financial outlook prompts review of IP telephony monitoring options
Author: Robin Gareiss - Nemertes Research
With stretched IP telephony resources and increased demand for services, enterprises are turning in droves towards third-party management tools to help them deliver IP telephony, or engaging MSPs to do the same. This paper will help you determine the best option for your organization.
Third-party VoIP management on the rise
Author: Nemertes Research Inc.
A growing number of IT decision-makers are considering third parties to take over the monitoring and management of all or a portion of their converged networks. This issue paper explores the overall VoIP market and the latest trends and best practices for managed service providers and their customers.
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