IPT customer service delivery for the Managed Service Provider
Author: Gary Audin and Integrated Research
As IP telephony has matured and Managed Service Providers manage increasingly large-scale deployments, the concept of voice communications service delivery has also developed. This paper from Delphi Inc's Gary Audin explores voice service delivery and the way PROGNOSIS can deliver visibility to MSPs across the IPT environment.
2008 Webtorials State of the Market Report
Author: Webtorials
The IP Telephony State-of-the-Market Report from Webtorials provides insight into the issues and trends surrounding the implementation and management of IP Telephony in 2008 and beyond.
IP telephony service delivery: visibility, reporting and user satisfaction
Author: Gary Audin and Integrated Research
With organizations seeking to improve and validate the success of their IP telephony deployment, there is a growing requirement for management level reporting on IP telephony environments. This paper from Delphi Inc's Gary Audin explores the elements of voice service delivery and the ways in which PROGNOSIS meets these requirements.
Financial outlook prompts review of IP telephony monitoring options
Author: Robin Gareiss - Nemertes Research
With stretched IP telephony resources and increased demand for services, enterprises are turning in droves towards third-party management tools to help them deliver IP telephony, or engaging MSPs to do the same. This paper will help you determine the best option for your organization.
Troubleshooting the top VoIP call quality issues
Author: Integrated Research
The top issues affecting VoIP are poor voice quality, dial tone failure and call setup problems. These issues are often not caused by the VoIP application itself, but from problems in other domains. This technical white paper explains how specialized VoIP monitoring and management can help you identify and solve call quality issues before they impact your organization or your customers.
The ROI of IP telephony management
Author: Robin Gareiss - Nemertes Research
In reviewing the overall costs of IP telephony, Nemertes Research has found that the financial figures behind using IP telephony management and monitoring tools are compelling. This paper explores trends in IP Telephony costs in 2007 and the financial impact of various management and monitoring approaches.
Voice Over IP: trends and direction
Author: Katherine Trost - Nemertes Research
A successful VoIP deployment requires a clear understanding of current trends, architectures, VoIP triggers and business drivers. Organizations can benefit greatly from developing a VoIP project team to design, implement and manage the rollout. IT departments, already spread thin, must consider the option of managed service providers and VoIP management tools. This paper demonstrates how such preparation is vital and explains why taking the time to properly evaluate all options is essential.
Third-party VoIP management on the rise
Author: Nemertes Research Inc.
A growing number of IT decision-makers are considering third parties to take over the monitoring and management of all or a portion of their converged networks. This issue paper explores the overall VoIP market and the latest trends and best practices for managed service providers and their customers.
Multi-vendor IP telephony management: challenges and solutions
Author: Integrated Research
An increasing number of enterprises are faced with the challenge of supporting and maintaining IP telephony systems from multiple IP-PBX vendors. This paper examines the increasing occurrence of these environments and the present day challenges of using multiple tools to manage them.
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