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Prognosis for IP telephony Training Course

Course Outline

Day 1
Architecture and configuration

Learn how Prognosis servers (nodes) communicate with each other providing a total management solution for Cisco and Avaya IP Telephony environments.

Installation Planning

Learn how to plan and configure Prognosis IP Telephony Manager for various Cisco and Avaya environments.

Displays introduction
Describe the purpose and uses of Prognosis Displays, navigate the Knowledge folder and identify the main documents, start and stop Displays, use the Document Navigator to locate and open Prognosis documents, create prognosis displays using tabular and graphical formats, customize a display, send Display data to Excel, and print Display data.
Day 2
Displays intermediate

Filter Display data, add a prompt to a Where Clause, use limits to restrict data in a Display, sort and/or total records, add legends to the windows, add a title window, set preferences, modify the colors and fonts used, set the X and Y axis parameters, set the time mode and format, add color to tabular displays using Visual Alarms.

Databases

Learn the difference between Collections, Summaries, and Replays.  Learn to create and summarize Database Collections, start and stop Collections and Summaries, display collected data and control its replay, create a Database report, explain the operation of Autosummarization, perform the steps required to automate a summarization job, explain the parameters supplied to the summarization schedule, and view existing summarization jobs and log files.

Thresholds
Understand how Prognosis thresholds are used to detect predefined exception conditions, use the packaged thresholds and understand what they do, create a threshold, start and stop a threshold, and understand how Operator Acknowledgement and Commands from thresholds work.
Day 3
Configurations

Learn to view configurations, start and stop configurations, and understand and modify their syntax.  Learn the use of three important Prognosis configurations used in IP Telephony Management.

Web publishing

Make displays available in a Web browser, schedule Web Reports to be published regularly, create and edit the profiles, search for and display reports, and embed Prognosis Displays into your own web pages.

Security

Display the properties of a running configuration; save as a document; start the document; describe the procedure for setting application security in the Prognosis GUI; understand the use of the GRANT and REVOKE statements; describe the functionality of default, low, medium, high, and maximum security.

Maintenance and troubleshooting

Learn to maintain the Prognosis IP Telephony Manager installations through patches and service packs, backing up, and restoring critical files.  Learn to generate an IRFAX to provide the IR Support Team with the information required to troubleshoot any operational issue.

 

This class is intended for network and voice administrators with a minimum of 6 months system management experience whose role it is to manage the data network and provide traditional telephony quality of service. It is also suited to system engineers working for service providers, who need to deploy Prognosis IP Telephony Manager and maintain service level agreements.

Please Note: You will need to bring your own laptop running Windows XP (preferable) with a minimum spec of P4 1.5GHZ CPU with 512 ram, and at least 5 GB free space on the hard drive and a screen that can display 1024x768.


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