PROGNOSIS for IP telephony Training Course
Course Outline (USA)
| Days 1 - 3: PROGNOSIS IP Telephony Manager |
| Architecture |
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Understanding PROGNOSIS IP Telephony Manager architecture, configuration, security, planning and deploying a monitoring solution.
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| Displays and mapping |
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Customizing and building displays and alert boards to graphically reflect the IP telephony environment.
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Databases and reports
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Building and running database collections, summaries, replays and reports, understanding the web interface and publishing real time and historical data to the web.
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Precise performance monitoring
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Monitoring, alerting and reporting on the IP telephony environment.
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Day 4: PROGNOSIS IP Telephony Express
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Architecture and configuration
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Understanding PROGNOSIS IP Telephony Express architecture, system and network bandwidth requirements, planning and deployment strategies.
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Monitoring
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Monitoring alerts and running reports from the dashboard. Identifying problems in the CallManager Express and Unity Express ecosystems.
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Course Outline (UK)
Students will gain an understanding of the PROGNOSIS architecture and how to use the PROGNOSIS GUI.
Students will learn how to use and customize PROGNOSIS displays, databases, thresholds and configurations.
| Days 1 - 3: PROGNOSIS IP Telephony Manager |
| Overview of PROGNOSIS architecture and installation |
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Understanding PROGNOSIS IP Telephony Manager architecture, configuration, security, planning and deploying a monitoring solution.
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| Introduction to the graphical user interface |
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Customizing and building displays to graphically reflect the IP telephony environment.
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Database collection, summarization, replay and reports
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Building and running database collections, summaries, replays and reports, understanding the web interface and publishing real time and historical data to the web.
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Thresholds
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Monitoring, alerting and reporting on the IP telephony environment.
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Configurations
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Discuss the importance of the PROGNOSIS, Availability, Network and Dispman configurations.
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Web publishing
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Monitoring alerts and running reports from the dashboard. Identifying problems in the CallManager Express and Unity Express ecosystems.
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Managing Cisco CallManager / Avaya
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Learn to use the packaged displays to monitor systems and identify problems in Cisco Unified CallManager and Avaya environments.
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Maintenance and troubleshooting
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Learn how to maintain and troubleshoot Prognosis IP Telephony Manager environments and install patches.
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This class is intended for network and voice administrators with a minimum of 6 months system management experience whose role it is to manage the data network and provide traditional telephony quality of service. It is also suited to system engineers working for service providers, who need to deploy PROGNOSIS IP Telephony Manager and maintain service level agreements.
Please Note: You will need to bring your own laptop running Windows XP (preferable) with a minimum spec of P4 1.5GHZ CPU with 512 ram, and at least 5 GB free space on the hard drive and a screen that can display 1024x768.