VoIP and IP telephony management
Optimizing voice quality and service reliability in large-scale IP telephony deployments requires a specialized management approach. PROGNOSIS has the solutions you need.
As enterprises migrate to IP telephony, their support personnel soon discover the need for specialized management tools to identify and resolve IP telephony-specific issues. These tools are of particular importance in large unified communications deployments to deliver the insight and capabilities required to resolve these issues before they impact your business or its customers.
According to Robin Gareiss of Nemertes Research, “While we’re seeing many companies using network management and vendor supplied tools, most companies realize the need for specialized tools as their deployment matures.”
Generic tools may simply monitor the network or provide event-driven alerts and limited system metrics. PROGNOSIS specialized management approach enables you to monitor all aspects of the system that may impact the quality and availability of your IP telephony service.
Specialized management tools should allow you to:
- Manage multiple, geographically dispersed sites and IP PBXs from different vendors
- Analyze and optimize voice quality, and troubleshoot factors that impair quality
- Gain deep visibility into the state of key system components for performance monitoring, service availability, fault rectification, and capacity planning
Whether you’re an enterprise charged with the provision of high quality IP telephony, or a managed service provider delivering telephony services to those enterprises, PROGNOSIS has the solutions you need, proven in the largest deployments for more than 7 years.
PROGNOSIS IP Telephony Manager provides specialized management capabilities for IP telephony deployments built on Cisco Unified CallManager, Cisco Unified Communications Manager and Avaya Communications Manager technology. For branch office locations, PROGNOSIS also offers specialized solutions such as PROGNOSIS IP Telephony Express and PROGNOSIS for SRST.
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Four of the world's largest managed service providers use PROGNOSIS to manage their IP telephony deployments.
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Find out how PROGNOSIS can maximize your investment in IP telephony before, during and after deployment, contact us today.