Business Trends Quarterly: VoIP Management

Managing VoIP and its underlying infrastructure is much more than just keeping the lights on. A truly effective VoIP management solution gives you the insight you need to reduce operational costs, the ability to assess VoIP deployment risks and plan for the future.

Relying on legacy tools to manage VoIP deployments simply isn’t enough. The IP phone network has such a prominent profile in any successful organization that telephony downtime has become increasingly unacceptable with real consequences to the bottom line.

The reality is, if your business can’t communicate with its customers, or you can’t offer the telephony service levels your customers demand, then your customers will start looking for alternatives.

Business Trends Quarterly interviews Andre Cuenin, President Americas for Integrated Research, on the challenges that enterprises face when deploying and managing VoIP and IP telephony systems. According to Mr Cuenin, VoIP management in the enterprise is all about visibility, proactive troubleshooting of issues and reduced meantime to repair to help manage telephony costs across your business.