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For those institutions seeking to differentiate themselves from their competitors, extending self-service facilities from ATMs, the internet or mobile devices may require ”bolting on” one or more new systems.
Without insight into new transaction processing platforms, it’s simply not possible to assess the performance and uptake of new services. In fact, some institutions have never really had the ability to accurately assess customer satisfaction, especially those that develop and maintain their own transaction processing software or use legacy transaction processing systems.
This article, written by Andrew Moran, Product Manager, PROGNOSIS and published in the August 2008 edition of Banking Automation Bulletin, examines the operational management goal of providing a ”single pane of glass” view of all transactions.
Andrew discusses the implications of new banking services on customers and how PROGNOSIS can consolidate monitoring of all these transaction types. This exciting, fully-integrated product allows you to report on every service a customer uses, irrespective of the underlying technology, application or platform.
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