Tales from the trenches: IP telephony deployment case studies

The IP telephony landscape is littered with organizations that have bought into promises of improved productivity, reduced costs and increased visibility, only to see their brand new system fail before their very eyes.

Fortunately, this situation can be avoided, through careful planning and the adoption of best practice management strategies. These include pre-deployment network assessment, ongoing performance monitoring of the telephony service and its underlying components, plus executive-level reporting on service level attainment, breaches and key performance indicators.

The following real-life case studies illustrate some of the pitfalls of deploying and managing IP telephony and the importance of having the right assessment, monitoring and reporting tools for the job.

Whether you are currently considering deploying IP telephony or are using it already, these cases will help you understand why it’s essential to implement and use specialized IP telephony monitoring and management solutions to avoid unnecessary risks.