Strategic Payment Services: A case study for Postilion transaction management with Prognosis

SPS manages over 14,500 ATM and EFTPOS devices worldwide and prides itself on delivering a consistent, positive experience for its end users.  While they had invested in a monitoring tool, it did not provide the depth of insight required at the transaction level. This meant that they faced challenges in raising the bar on availability, reliability and scalability for their customers.

Prognosis Realtime Framework Manager for Postilion delivers real-time access to detailed financial transactional information for SPS with a depth of metrics and flexibility that other management tools are unable to provide.  SPS can now identify issues proactively, even before their customers know they have been affected, helping to relieve pressure on support staff and optimize service levels.
As a result, Prognosis provides SPS with the insight necessary to improve the customer experience and facilitate the continuous improvement culture they need to remain competitive.