PROGNOSIS helps Fifth Third Processing Solutions unlock the value of its information

Fifth Third Processing Solutions, LLC delivers innovative payment transaction processing and acceptance solutions to create and support complex payment strategies for merchants, businesses, and financial institutions around the world.

In order to continue to improve the overall experience for their customers  they wanted to see transactional issues before they impacted service levels.  A financial transaction solution was required that would provide complete awareness of any actual or impending problems, effective handling of any queries, proactive contact with affected customers and rapid resolution of transaction processing issues.

PROGNOSIS Financial Transaction Manager was able to meet these demands with a complete view into the performance of the company’s core processing systems. Now Fifth Third Processing Solutions has more visibility into their processing transactions resulting in a better overall experience for their customers.

Find out what Michael Crispyn, Vice President, Information Technology, Fifth Third Processing Solutions, has to say about PROGNOSIS Financial Transacation Manager and the level of business insights it provides.