Prognosis IP Telephony Manager - Overview

Prognosis helps you ensure business continuity by monitoring, alerting and reporting on voice quality, performance and service availability. Through a single pane of glass, enterprises and service providers can manage multiple vendor technologies, platforms, sites and customers.

Prognosis greatly simplifies the task of managing IP telephony deployments, providing a single window into Avaya, Cisco and Alcatel-Lucent environments. Prognosis is the management solution you need to optimize voice quality, performance and reliability. With intelligent alerting, deep diagnostics and extensive reporting you can ensure high-quality VoIP delivery and reduce mean time to repair.

Prognosis IP Telephony Manager enables support personnel to:

Reduce trouble tickets: Diagnostic tools provide insight into the origin of issues, whether it's a phone, a call leg, specific media board, or individual channel, allowing the helpdesk to sort and assign tasks, reducing mean time to investigate and repair.
Optimize resource utilization: Correlating configuration and resource utilization helps ensure the reliability and efficiency of system components, trunks and gateways. Historical data enables administrators to analyze trends and facilitates capacity planning.
Reduce operating costs: Predicting the possibility of problematic network hops or over-utilized channels prevents outages that have a material impact on costs. Insight to undertilized trunks helps optimize operational costs.

Prognosis provides a unified IP telephony management solution that is powerful, flexible and simple to use. Managing multiple vendor platforms, versions and technologies through a single, highly customizable interface eliminates the need to purchase and maintain multiple tools and reduces the time and expense involved in training staff.

Managed service providers also benefit by being able to design common or custom built service-level offerings to all of their customers, regardless of their IP telephony platform.