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UC Solutions for Avaya

Prognosis for UC is a management solution designed to enable enterprises and service providers to deliver state-of-the-art Unified Communications across Avaya Aura™ technologies.

The Business Challenge

While Avaya Aura™ centralized management reduces the complexity of enabling SIP across the enterprise, at the device level there are even more components to manage. This presents a challenge in achieving holistic performance management and correlating UC service quality with network performance and availability.

The Prognosis Solution

Prognosis provides real-time management for the whole Avaya Aura SIP infrastructure through a single pane of glass enabling you to monitor, measure, alert and report on service level delivery.

UC solutions are highly likely to be multi-vendor in nature; Prognosis manages Avaya,  Alcatel, Cisco, and Microsoft platforms as well as Acme Packet Session Border Controllers for SIP interoperability, reliability and enterprise-class performance.

Automatic generation and distribution of comprehensive reports address the needs of external stakeholders such as service providers, customers or business unit managers, and internal stakeholders like capacity planners and network, operations and telecom managers.

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Real-time performance management of the whole Avaya Aura infrastructure through a single pane of glass provides the insight and capabilities you need to deliver your UC goals
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See how Prognosis for UC can help you to monitor, measure and manage your entire UC ecosystem
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Integrated Research has been chosen as one of the initial Avaya DevConnect Select Product partners

The business value of Prognosis:

 

Optimize IT operations and resources

 

Managing multiple vendors' platforms through a single pane of glass means you can leverage the skills of a single UC team to monitor the performance of major vendors' PBXs, Session Border Controllers and services like unified and instant messaging.

 

Ensure new technology success

 

Prognosis provides vital information including System and Session Manager status and performance, IP and SIP trunks availability, usage and capacity. This means that when it's 'business as usual' you'll have the confidence of knowing that your required outcomes are assured. And if problems do occur you can address them before they impact users, customers or your business.

 

Improve user perception and satisfaction

 

As a real-time performance monitoring solution Prognosis helps you ensure business continuity by monitoring, alerting and reporting on voice quality, performance and service availability. This means that as users rely increasingly on UC to connect with colleagues, suppliers and customers, they'll enjoy consistently reliable and high quality UC service delivery.

 

Minimize expensive outages

 

Sophisticated and intelligent alerting proactively informs you of degrading conditions so you can reduce the mean time to identify root causes of problems and resolve them. Detailed load visibility means you can ensure you have the capacity to handle significant spikes in customer calls on critical holidays such as Mother's Day, Valentines Day and ensure customers can call in.


  Line of Business Manager
View the overall daily voice quality percentages achieved for business-critical applications, the volume of calls and any degraded quality that may affect the performance of business-critical applications.
  Service Delivery Manager
View the quality of service being provided to the business and ensure it meets SLAs. Monitor and address any degraded quality of service being provided to the business.
  Level 2 and Level 3 support
Collect and leverage metrics like SIP disconnect cause codes to assess if any configuration or network changes are required to achieve greater availability. This will help ensure overall voice quality and UC services delivery are meeting design objectives or enable analysis to identify any required configuration changes.

   Prognosis fits in well with our existing global managed services architecture and will extend our capability to manage all of our customers’ IP applications, regardless of whether they are voice or data, in real time."


Grant Allan, Insite Global Service Manager, Dimension Data

 

Hear what our customers are saying about Prognosis

Dimension Data is a specialist IT services and solution provider that helps clients plan, build, support and manage their IT infrastructures. In November 2011 - Avaya named Dimension Data as EMEA Breakthrough Partner of the Year.

Prognosis solutions are used by globally recognized organizations in diverse industries in more than 50 countries. Customers have chosen Prognosis to manage their business-critical IT systems and applications to deliver the highest quality customer service. 

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