Troubleshooting the top VoIP call quality issues

When IT staff are attempting to troubleshoot poor voice quality, dial tone failure or call setup issues, they’re often looking for the root cause in the wrong place.

Instead of troubleshooting just the VoIP application itself, staff should also be checking for configuration errors, application conflicts, bandwidth utilization problems, or even a fundamental misalignment between VoIP and network design. 

Also, the fact that VoIP issues often span multiple operational domains within the organization can result in unproductive finger pointing. This inevitably frustrates efforts to resolve problems quickly.

Troubleshooting VoIP delivery as a vital business service is complex, but it can be made much easier if you have the right tools for the job.

This technical white paper outlines the most likely root causes of the top VoIP call quality issues, and gives practical suggestions for where to begin the search for answers. The paper also gives specific examples of where specialized VoIP monitoring and reporting can best be utilized to assist your troubleshooting efforts.