Do or die - the challenges of managing information systems for healthcare services

A growing number of healthcare providers are using system and network management software to manage their computing environments. In 2002, the North American healthcare industry spent $411 million on this type of software, and this figure is expected to increase to $619 million by 2007.

The rapid growth of IT in healthcare administration and service delivery has invoked a similarly rapid growth in systems management specific to the healthcare industry. Coupled with the legislative requirements posed by the Health Insurance Portability and Accountability Act (HIPAA) in the US, the onus has shifted to healthcare systems and organizations to get their “house in order,” not only logistically, but also legally.

This paper outlines the challenges facing healthcare IT professionals when managing large-scale, mission-critical systems in hospitals, research centers and clinics. It discusses the various management solutions available, and proposes one solution, PROGNOSIS, as a viable answer to the management challenge.

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